Deloitte 2012 Global Report
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Executive message

The Deloitte member firm network's performance in any given year is about more than numbers. It's the stories behind those numbers—the strength of our client relationships, the breadth of our global service capabilities, and the depth of our commitment to quality and innovation—that bring our performance to life.

These factors enable member firm professionals around the world to continue delivering value for our stakeholders year after year. In FY2012, despite ongoing global economic instability, these professionals helped drive growth across industry sectors, business lines, and all three major geographic regions.

They also empower the Deloitte network to make broader social, environmental, and economic impacts. Working alongside our member firm clients every day drives innovation, fosters growth, and in the case of the audit business, helps build and preserve the public's trust in capital markets.

We believe strongly that global businesses like ours have both the opportunity and the responsibility to look beyond the bottom line—to understand and shape the broader impact of our operations. We take that responsibility seriously.

Maintaining responsible business practices is a top priority for the Deloitte network. It's one of the reasons we continue to align operations and strategies with the ten principles set forth in the United Nations Global Compact. And why we're relentless in our commitment to quality in all aspects of our business—from the services we provide to the talent we hire.

Today's complex global business environment calls for a keen understanding and a rigorous assessment of potential risks for member firms' clients, our business, and the greater public community. Our response—internally and in the marketplace—begins with quality. In FY2012, the development and global implementation of Deloitte Audit, a new audit service delivery program, exemplified our focus on and investment in quality, with potential benefits affecting a broad array of our stakeholders.

But our commitment to quality is only part of the equation. Throughout this report, you'll see examples of the global network's commitment to clients, our people, our communities, and our environment; our investment in strategic markets; and our emphasis on innovative thinking. All of these contributed to the strength of our global performance this past fiscal year and all will continue to be a key focus of the Deloitte network's global strategy moving forward.

From establishing a new three-year US$750 million investment in 11 strategic markets in FY2013 to augmenting member firm capabilities by accelerating the focus on acquisitions, efforts are already well under way to build on the foundation laid by this past year's achievements.

It is with great pride that we share the stories behind those achievements with you. They represent the work of nearly 200,000 dedicated member firm professionals around the world who continue to expand the scope of what the Deloitte network can achieve.

On behalf of those professionals, we thank you for taking time to read this report.

Barry Salzberg
Barry Salzberg

Barry Salzberg
Global Chief Executive Officer
Deloitte Touche Tohmatsu Limited

Steve Almond
Steve Almond

Steve Almond
Chairman of the Board
Deloitte Touche Tohmatsu Limited

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